Refund Policy

Last updated: 29 August 2026. This policy explains exactly when money comes back to you on AuronSMM, in what form, and how long it takes.

1. The short version

If we do not deliver what you ordered, you get that money back to your panel balance automatically. Delivered orders are not refunded. Balance is spent on the panel and is not paid back out to a card or wallet.

2. Automatic refunds

  • Cancelled order — if an order cannot be started at all, the full charge is returned to your panel balance automatically, usually within minutes.
  • Partial order — if delivery stops before the full quantity is reached, you are charged only for what was delivered and the remainder is returned to your balance automatically.

You do not need to contact us for either of these. The order status page shows Cancelled or Partial and the returned amount appears in your balance history.

3. Refill instead of a refund

Some services state a refill period in their name, for example "Refill 30d". If the count drops inside that period, the correct remedy is a refill, not a refund: open a support ticket with the order ID and we request a refill from the supplier. Services without a stated refill period do not include this.

4. What is not refunded

  • Orders marked Completed. Delivery took place as ordered.
  • Natural drop after delivery on a service with no refill period.
  • Orders placed with a wrong, private, deleted or renamed link. The link you submit must be public and correct at the time of ordering and must stay that way until the order finishes.
  • Orders where the channel username or privacy setting was changed while delivery was running.
  • A second order placed on the same link while the first was still running.
  • Orders where you chose the wrong service. Check the service description before ordering.

5. Form of the refund

Refunds are credited to your AuronSMM panel balance, not back to the original payment method. The balance can be spent on any service on the panel. We do not send money back to cards, bank accounts or crypto wallets, and we do not transfer balance between accounts.

6. Top-ups

Funds added to your balance are a prepayment for services on this panel. Because the balance is immediately available to spend, a completed top-up is not reversible. If a payment was debited but your balance was not credited, open a ticket with the transaction ID and we will correct it.

7. Timing

Automatic refunds to balance happen as soon as the order reaches its final status — normally within minutes, and at most within 24 hours. If you believe an order is stuck, open a ticket with the order ID.

8. Disputes and chargebacks

Please open a support ticket before contacting your bank or payment provider. Almost every case is resolved the same day. Accounts that raise a chargeback instead of contacting support are suspended and any remaining balance is frozen while the case is reviewed.

9. How to request a review

Open a ticket on the Support page inside the panel, or write to auronsmm@gmail.com. Include the order ID and a short description. We answer within 24 hours. See also our Terms of Service and Privacy Policy.