Frequently Asked Questions

What is AuronSMM?

It is a social media marketing panel. You add funds to your balance, choose a service, paste your link and place an order. Delivery is automatic.

How do I start?

  1. Create an account and confirm your email address.
  2. Add funds on the Add Funds page.
  3. Open New Order, pick a category and a service, paste your link, enter the quantity and press Submit.

How long does an order take?

Most services start within a few minutes. The estimated time is shown under Average time next to each service. Large orders take longer to finish.

My order says Pending. Is something wrong?

No. Pending means the order has been accepted and is waiting to start. It changes to In progress once delivery begins.

What do the order statuses mean?

  • Pending — accepted, waiting to start.
  • In progress — being delivered right now.
  • Completed — fully delivered.
  • Partial — delivered partly; the rest was returned to your balance.
  • Cancelled — not delivered; the full charge was returned to your balance.

Can I cancel an order?

Only while it has not started, and only for services that allow it. If the Cancel button is not shown, the order cannot be cancelled.

The count dropped after delivery. What now?

If the service name includes a refill period (for example Refill 30d), open a ticket with your order ID and we will request a refill. Services without a stated guarantee do not include one.

Which payment methods do you accept?

The methods currently enabled are listed on the Add Funds page. Your balance is credited automatically once the payment is confirmed.

Can I get my money back to my card or wallet?

No. Refunds for undelivered orders are returned to your panel balance, which you can spend on other services.

Do you have an API?

Yes. Your API key and the full documentation are on the API page inside the panel. It lets you place and track orders from your own software.

What is a child panel?

Your own panel on your own domain, using our services underneath. You set your own prices and keep the difference. See the Child Panels page.

How does the affiliate programme work?

Share your referral link. When someone signs up through it and adds funds, you earn a percentage of that payment straight to your balance. See Affiliates.

Do prices change?

Yes, when our suppliers change theirs. The price shown when you place the order is the price you pay for that order.

How do I contact support?

Open a ticket on the Support page. Include your order ID so we can check it straight away. We usually answer within 24 hours.